Returns & Exchanges
At יוקה ומפלצות, we want you to be completely satisfied with your purchase. If your new fashion items are not a perfect fit, you can return or exchange them within 14 days of delivery.
Request a Return
Log in to your account and select the items you wish to return, or contact our customer support team with your order number to initiate the process.
Prepare the Package
Place the items in their original packaging with all tags attached. Please ensure the clothing is unworn, unwashed, and in its original condition.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing